FAQs

How long do your pieces take to make?

Depending on size and intricacy, our individual pieces may take anywhere between 2 - 20 Hours to make.

 

How do I care for my Noorvana knitwear?

The yarn is stable to machine washing at 40 degrees (washing on a higher temperature can shrink your garments) and fastness is as full grade 4, which is the standard set by all respectable retailers and ensures no cross-staining if washed correctly. Dry flat. Preferably steam the garment to smooth any creases. If your garment is very creased  and ironing is unavoidable please lay a clean protective cloth over the fabric to be ironed and use a low heat setting ideal a steam iron.

 

How can I track my order?

Once your order has been dispatched, you will be emailed your tracking information. If you are unable to access this email or did not receive it, please contact us at n00rvana@hotmail.com and we will be able to provide you with this information.

 

Are customs or import duties covered by Noorvana?

Occasionally, some international shipments may be subject to customs/import duties once they reach their destination. In these circumstances, it is the customer’s responsibility to pay the charges in order for the goods to be released from the post office.

 

What is your returns policy?

Here at Noorvana, we custom make all our pieces, to a high quality, specially for you according to the measurements you provide us with upon purchase. All sales are final.